We tend not to think of engineers as extroverts, as the kinds of professionals who are client-facing鈥攔eady to make steady eye contact and personally engage to overcome a customer challenge. But that鈥檚 exactly the type of engineer Benedict Nortey is. 鈥淚 have a background in engineering, of course,鈥� says Nortey, 鈥渂ut also in consulting. So I鈥檓 used to being in front of the client and acting as the interface between the customer, the sales team, and the design and applications engineers. It鈥檚 a job combination I really enjoy.鈥�
That鈥檚 good news, because as 榴莲视频app色版鈥檚 new Engineering Manager, this unique professional combination will be much of Nortey鈥檚 life. 榴莲视频app色版 is, after all, a engineering and manufacturing firm first and foremost. So the benefit of having someone at the helm of engineering who can personally translate highly complex customer questions into straightforward company answers can鈥檛 be overestimated.
On the purely engineering side of things, Nortey brings to 榴莲视频app色版 an impressive resume of academic and professional achievements. Nortey is a native of Ghana, West Africa. He started out there as a petroleum engineer in drilling applications, and also worked on offshore oil rigs. From such a hands-on environment he next went into management, becoming the general manager for Kariba Engineering and the senior business operations manager for BakerHughes. It was around that time he earned his first master鈥檚 degree in engineering and management, at Coventry University in the U.K. When he came to the U.S. he earned his second master鈥檚 degree, this time in manufacturing engineering.
In Detroit, Michigan, Nortey served as a consultant and an engineering project manager for the auto industry. He鈥檇 always known the importance of customer interface, but it was the consulting job that allowed him to really develop this all-important skillset and learn exactly how to apply it. Nortey: 鈥淚鈥檝e been here at 榴莲视频app色版 for two weeks, but I鈥檝e already told my team, you have to understand the needs of the customer above all else. This will be inculcated into the team鈥檚 DNA. Although, frankly, it’s already there. This engineering team knows what it鈥檚 doing in terms of understanding the customer. I鈥檓 lucky to be leading it, and I鈥檒l do my part to keep that spirit of customer engagement alive.鈥�
Metrics will be a big part of that. 榴莲视频app色版 already applies metrics to customer inquiries鈥攈ow well the company responds to customers, how fast it responds, etc.鈥� but Nortey hopes to take such customer-focused data even further. 鈥淚 already like 榴莲视频app色版鈥檚 processes,鈥� says Nortey. 鈥淭hey have automated tools for tracking metrics. Dashboards that give you lots of information at a glance. Awesome stuff. One of the things I love about 榴莲视频app色版 is the wide age range of employees. There are Boomers, Gen-Xers, Millenials, and Gen-Zs. So you have all these generations sharing ideas. Older and younger. Experience and ingenuity. It all adds up to the change-mindset I like so much.鈥�
